Contact Centre Supervisor | Infiniti Retail Group

SUPERVISOR - CONTACT CENTRE

Infiniti Retail Group is the manufacturer-owned retail arm of INFINITI Europe, the premium car subsidiary of Nissan Motors. Founded in 1989 in the US, Infiniti entered the European market in 2009 with vehicles designed for European markets and built in Britain at Nissan’s plant in Sunderland. Now with new technology on the horizon, considerable changes in automotive consumer behaviour and routes to market evolving this is an exciting time to be joining and shaping the brand in the UK.

INFINITI RETAIL GROUP

Operating from 5 Centres in Reading, Birmingham, Stockport, Leeds and Glasgow, we offer New and Used car sales and full workshop capabilities.

In line with INFINITI’s global brand proposition we aim to offer a different kind of luxury to our customers and a purchase experience unlike other dealer groups, our sole focus is ensuring our customers feel like honoured guests every time they visit us.

We are currently looking for a Supervisor to lead our Contact Centre in Stockport…

Our Contact Centre will be a brand-new addition to the company structure and strategy. Your role will be to establish and shape a contact centre team, managing incoming and outgoing calls and digital lead generation enquiries for both our sales and aftersales departments. The centre will be both a first point of contact and a central point for existing customer communication.

Functions of the Contact Centre will include:

  • Managing incoming telephone and digital leads into the business
  • Allocating these leads as sales contacts and aftersales bookings across our 5 centres
  • Executing a planned programme of outgoing calls including sales prospecting, appointment confirmation, CRM communication, upselling calls, CSI/satisfaction surveys

Role Key Responsibilities:

  • Establishing a small contact centre team and assisting in the initial recruitment of 2 Contact Centre Executives
  • Training and managing the Contact Centre team to deliver a unique customer experience, fitting with the Infiniti brand
  • Managing the workflow of the team, tracking incoming calls and enquiries and planning outgoing telephone campaigns
  • Preparation of data from our various database systems and the analysis of this post-campaign

The Ideal Candidate:

  • Elevated, Inspired and Driven – just like the Infiniti brand
  • A passionate self-starter, with good leadership experience in a contact centre environment
  • Excellent knowledge of MS Excel, data preparation and reporting
  • Experience of the motor trade and any automotive database system are highly desirable, but not vital

Ref: CC Supervisor

Closing Date 30/09/2018
Benefits Renumeration and benefits details upon interview
Working Hours
Location Stockport
Salary
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